All credit & debit card transactions over $100 are charged a 3% transaction fee EXCEPT on Pellets and Service.

Late fees will be charged if balance is unpaid after 10 days.

Service technicians reserve the right to add on hazardous conditions fee subject to severity of conditions

Service arrival time windows are subject to change without notice, depending on technicians schedule and routes.

Pine Lake Stoves is not liable for Trucks, Trailers and Cars picking up pellets, stoves or products. Weight limit will be calculated by customer at their discretion.

A minimum of 1 ton of pellets is required for delivery.

Pellet Pickup Hours are M-F 8-3:30 & Saturday 8-2:30